Richard Taylor
Let me start by saying: The photo does absolutely no justice to this beautiful necklace. I will try to remember to come back and upload additional photos, showing more detail.Now, for my raving review...I initially ordered this necklace back around the end of November or early December, as a Christmas present for my 15 year old daughter. Somewhere along the lines USPS "lost" the package. Pretty sure it was actually stolen from within. But that's a whole other long story. I was so upset with them— they offered no help in locating or replacing the item. After enough back and forth discussions with USPS and several of their confused managers (who couldn't make sense of the tracking scans nor the tale the seasonal helper offered), I contacted the company directly and explained the situation. They were so wonderful to offer a replacement, to which they swiftly and quickly had another one made and shipped. From there, it only took a very brief while to receive it (perhaps a week?).My husband and I were so excited, too excited to possibly wait for her late February birthday, that we gave it to her as a belated present today. She was so ecstatic that it about brought her to tears! She loves it so much! It's beautiful, sturdy, and well made. It doesn't appear to be a material that will tarnish, change colors or stain her skin. In addition, the price places the value on this far beyond my expectations! I place craftsmanship AND customer service as the* most* important* factors when making a purchase. Should I need another custom necklace like this again... I will, without a doubt, return to them!THANK YOU!!!
