Maria Lee
I orded this little necklace as a gift for my granddaughter at Christmas. I had come across it while browsing on Amazon a week before Christmas but since I'd always had good luck with ordering and shipment, and it was just exactly what I wanted for her, I placed the order. It did not arrive as expected and I was quite disappointed. I posted my complaint and was instructed to call the company. The owner could not have been more gracious. We confirmed he had the right address and all his paper work seemed to confirm he'd upheld his responsibilities in a timely fashion. Nevertheless, he knew I was disappointed and sent me another at no charge. The little cat was enamel on metal and neatly crafted, the beads were simple, red plastic and the cord was rubber, a bit pricey perhaps, but perfect for a 7 year old who has a black kitten exactly like the little charm, so Grandma felt it was worth it. The day after the replacement arrived the original showed up. There had been a substitute letter carrier on my route who fumbled the delivery, not the company. I owe them the cost of the second, and if they would kindly contact me with their address I will forward payment. Please accept my apologies for being so tardy with my thanks and repayment.