Laura Moon
When my initial ring came in it wasn't exactly what I wamted, it didn't match my engagement ring the way I pictured it. I sent a return request and someone reached out to me almost immediately. He spent countless emails, sent lots of pictures, and really took the time tp discuss in depth with me exactly what I wanted. I was super picky and it took a couple weeks of multiple emails a day to get exactly what I wanted. He really listened to my desires and had his team make a custom ring that was exactly what I dreamt of and more. He was so patient and open to all of my objections and seemed to take my wedding ring as seriously as I did. He had it made, tracked the shipment personally, and got it to me before my wedding day (which because of me we we're cutting it super close). I would suggest anyone use this company for any and all jewelry needs. The product is great quality and only pales in comparison to the grade A customer service. If I could give them more than 5 stars I would, this was such a great experience. Thank you thank you thank you Bernard for all you did for me. You are truly top shelf material.
